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| Section | Objectives |
|---|---|
| Topic 1: Tivoli Service Delivery and Process Automation Overview | - Service Delivery and Automation Solutions - Business Value and Solution Benefits - Tivoli Service Management Concepts |
| Topic 2: Process Automation Capabilities | - Workflow Automation - Integration and Orchestration - Business Process Automation |
| Topic 3: Tivoli Solution Components | - IBM Tivoli Service Request Manager - IBM Tivoli Asset and Configuration Management Solutions - IBM Tivoli Process Automation Engine |
| Topic 4: IBM Tivoli Service Delivery Solutions | - Incident and Problem Management - Service Request Management - Change and Configuration Management |
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According to the latest exam information, the A2010-591 exam contains 50 questions and allows 90 minutes minutes. Timed practice under those exact conditions is part of efficient preparation.
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A customer has implemented a solution from a third-party vendor that is capable of listing configuration item inventory and supports release management. What is this solution missing to provide a fully functional CMDB?
Correct Answer: C 🗳️
A customer is planning to implement an asset management process including license management. As a part of the solution, discovery of installed software is planned for the server environment, including but not limited to IBM sub-capacity licensing discovery on VMware. The discovered data should be transferred to IBM SmartCloud Control Desk using IBM Tivoli Integration Composer with a predefined integration adapter.
Which product can be used as discovery engine in this scenario?
Correct Answer: C 🗳️
Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?
Correct Answer: C 🗳️
Why is the corporate vision and strategy important for a high level requirements document?
Correct Answer: D 🗳️
The IBM SrnartCloud Control Desk is based on a common platform, the Tivoli Process Automation Engine (TPAE). What two capabilities does TPAE provide? (Choose two.)
Correct Answer: A,C 🗳️
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