Apple 9L0-010 : Macintosh Service Certification Exam

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Apple 9L0-010 Exam Syllabus Topics:

Apple Macintosh Service Certification Sample Questions:

Question 1

A customer brings a Mac Pro to your service center for repair. After finding the serial number, which TWO of the following sources will display the proper AppleCare name for that Mac Pro? SELECT TWO

A. Apple Name Tool
B. Terminal
C. Apple Hardware Test
D. MRI
E. System Profiler
F. GSX
G. Console

Question 2

What is the indication that a Mac has completed a successful power-on self test (POST)?

A. Startup Chime.
B. The Login Window starts.
C. A series of beeps.
D. The Desktop, Dock, and menu bar load.

Question 3

Examine the exhibit.

Why is it necessary to use this Service Fixture when replacing the left fan or heat sink in a MacBook Pro (15-inch, Mid 2009)?

A. This tool is used to avoid ESD damage to the logic board.
B. This tool is used to avoid flexing the logic board.
C. This tool is used to properly align the processor with its socket.
D. It is impossible to remove these components without this tool.

Question 4

When discharging a CRT, what part do you touch with the tip of the discharge tool?

A. High voltage cable
B. Flyback transformer
C. Anode aperture
D. Yoke connector/cable

Question 5

Which THREE of the following probing questions are most appropriate to ask the customer when troubleshooting AirPort issues? SELECT THREE

A. What is the resolution of the computer's display?
B. Are any hubs, routers, or other computers connected to the network?
C. How much RAM do you have installed?
D. Are wired computers affected as well?
E. Are just wireless computers affected?
F. What is the computer's processor speed?

Solutions: