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Apple Desktop Service Certification Sample Questions:

1. An eMac has no video, but powers on with a normal startup chime, and normal startup sounds from the hard drive. Which of the following steps should you try next?

A) Replace the eMac logic board.
B) Update the eMac's firmware.
C) Replace the eMac Display/Analog Assembly.
D) Connect a known-good VGA display to the eMac.

2. In the component isolation technique, if you do not get a startup chime and/or a flashing question mark after configuring a minimal system, you check the components of the minimal system by _____.

A) replacing them with known-good parts in a specified order
B) adding more known-good parts in a specified order
C) replacing them with known-good parts in any order
D) disassembling and reassembling them

3. What is the first step to take if you have an iMac G5 that constantly ejects any CD / DVD that is inserted?

A) Disconnect all peripheral devices, especially the mouse.
B) Replace the optical drive cable.
C) Replace the optical drive.
D) Replace the logic board.

4. Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?

A) Is this the first time you have had this problem?
B) What operating system are you using?
C) What is the issue?
D) Did you turn off the computer improperly?

5. You are troubleshooting an eMac system that has Mac OS X. The icon of a connected external FireWire drive is not appearing on the Finder Desktop. Which of the following would be MOST useful in troubleshooting this issue?

A) Terminal
B) Network Utility
C) Apple Hardware Test
D) System Profiler
E) Process Viewer

Solutions: