Avaya 3C00120A : APDS Customer Experience Manager Online Test (#3C00120A)

HOTSPOT
Match the Performance layer products, applications, or solutions on the right to their description on the left. (For each description on the left, select the corresponding solution from the drop-down list on the right.)

Which are Avaya Call Management System (CMS) deployment options? (Select four.)

• A. Virtual (OVA on VMWare) Mid or high capacity configuration
• B. Dell 620 server for the mid range capacity option
• C. Dell 720 server for Enterprise capacity option
• D. HP NB56000c-cg server for Enterprise capacity option
• E. Dell 620 server for the low range capacity option

HOTSPOT
With regard to Avaya Aura@ Orchestration Designer, match the reason that supports the value statement. (For each value on the left, select the reason from the drop-down list on the right.)

Which statement best describes the Performance Layer of the Avaya Customer Experience Management (CEM) Framework? (Select one.)

• A. Enables the enterprise-wide design of the customer experience -ensuring that when multiple contacts come in from many locations they get the right experience as defined by the organization -regardless of the location or channel.
• B. Provides opportunities to create engaged customers across advanced multimedia channels. It describes how organization resources interact with customers.
• C. Serves as the Customer Experience Management "brain" which enables the organization to deliver the type of customer experience required.
• D. Delivers enterprise-wide reporting that handles dashboard reporting and re; full, end-to-end performance management.

Which are Implementation Services that Avaya Professional Services offer to Avaya Call Management System (CMS) customers? (Select three.)

• A. The design and implementation of custom scripts and reports for real-time; data
• B. The implementation of advanced CMS features such as External Call History Network integration
• C. The development and implementation of custom interfaces for CMS, providing linkage to Avaya Interaction Center
• D. The configuration of CMS interfaces which provide linkage to Avaya Aura@' Optimization applications such as Workforce Management