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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. How can you set a preference that is local to your machine?

A) By selecting File > Settings
B) By selecting File > Options
C) By selecting Navigation pane > Configuration > Staff Management > Profiles
D) By selecting File > Configuration

2. You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

A) You need to re-create the message template across the multiple interfaces.
B) The change is reflected across all interfaces by default.
C) You need to use the export and import option.
D) You need to copy and paste the source code across the multiple interfaces.

3. In which two scenarios would you use multiple interfaces?

A) When new business processes need to be supported other than the standard contact center
B) When your business operates in different lines of business
C) When you need multiple channels enabled such as email, chat, and web self-service
D) When multiple languages need to be supported
E) When your portal needs the support of different channels for login

4. Which three functions are not part of the math group of functions?

A) round
B) rand
C) power
D) bitand
E) lower
F) to_number
G) truncate
H) length
I) ceiling
J) floor

5. How frequently does Oracle release a new version of a product?

A) Once in four months
B) Every month
C) Once in three months
D) Once in six months

Solutions: