Oracle 1Z0-1034-21 : Oracle B2C Service Integration and Development 2021 Implementation Essentials

  • Exam Code: 1Z0-1034-21
  • Exam Name: Oracle B2C Service Integration and Development 2021 Implementation Essentials
  • Updated: Aug 27, 2026   Q&As: 56 Questions and Answers

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Oracle 1Z0-1034-21 Exam Syllabus Topics:
SectionObjectives
Deployment and Troubleshooting- Configuration lifecycle management
  • 1. Diagnostics and logging
    • 2. Migration between environments
      Integration Concepts- Integration approaches
      • 1. Outbound messaging and event-driven integration
        • 2. Middleware and third-party integration patterns
          • 3. REST and SOAP web services
            Development and Scripting- B2C Service scripting and APIs
            • 1. Client-side and server-side extensions
              • 2. Connect PHP / APIs usage concepts
                • 3. RightNow Object Query Language (ROQL)
                  Security and Access Control- Authentication and authorization
                  • 1. SSO and identity integration concepts
                    • 2. Roles and profiles
                      B2C Service Architecture and Fundamentals- Oracle B2C Service (Service Cloud) architecture overview
                      • 1. Core components and data model
                        • 2. Agent Desktop and administrative interfaces
                          Data Management and Customization- Business rules and automation
                          • 1. Scripts and server-side logic
                            • 2. Workflows and business rules engine
                              - Data objects and schema customization
                              • 1. Custom objects and fields
                                • 2. Data relationships and constraints
                                  Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

                                  Question 1

                                  Starting from Reference Implementation, your client wants to edit the look, feel, and function of the Answer Detail page. Specifically, the customer wants to add a global banner, remove the Answer Feedback widget, and alter the look and feel of the answer content.
                                  Which three files should you modify?

                                  A. detail.php
                                  B. site.php
                                  C. AnswerFeedback.widget
                                  D. standard.php
                                  E. site.ess
                                  F. standard.ess
                                  G. AnswerFeedback.php


                                  Question 2

                                  A developer is creating a knowledgebase search in the customer portal- Which developer include in the code to suggest search by products and categories?widget must the

                                  A. <rn: :widget path= :"Seacch/ProductCatalog3BarchFilter" />
                                  B. <rn: ;widget path- ^'diacuasian/HolatedKnowledgobaaoAnawera" />
                                  C. <rn: widget path="input/BasicSmartAssistant" />
                                  D. <rn: widget path= :"knowledgebase/SearchSuggeationfl" />
                                  E. <rn: ! widget path= ="search/BasicKoywordSearch" />
                                  F. <rn: ! widgt path= :"3earch/ProductGatogorySearchFilter" />


                                  Question 3

                                  A developer wants to see the SimpleSearch widget only under the answers folder pages. Which is the correct code to implement it in the standard template?
                                  A)

                                  B)

                                  C)

                                  D)

                                  E)

                                  A. Option B
                                  B. Option C
                                  C. Option E
                                  D. Option D
                                  E. Option A


                                  Question 4

                                  Identify the correct Connect Web Services for SOAP .NET code snippet for retrievingNamedID values for the Opportunity. Survey object.

                                  A. NamedID [ ] valuesForNamedID = _client. GetNamedlDValues (clientlnf oHeader, null,
                                  "Opportunity.Survey");
                                  B. NamedID [ ] valuesForNamedID = _client. GetOpportunitySurveyValuesByNamedlD <) ;
                                  C. NamedID [ ] valuesForNamedID = _client .GetValuesForNamedID ("Opportunity - Survey" , null, clientInfoHeader);
                                  D. NamedID [ ] valuesForNamedID = ^client.GetNamedID (clientlnf oHeader, null, "Opportunity.Survey",
                                  "values");
                                  E. NamedID [ ] valuesForNamedID = _client .GetValuesForNamedID (clientlnf oHeader, null,
                                  "Opportunity.Survey");


                                  Question 5

                                  Which is the correct way to update the primary email address of a contact in Oracle B2C Service with the ID =
                                  8007000 and the email [email protected]?
                                  A)

                                  B)

                                  C)

                                  D)

                                  E)

                                  A. Option B
                                  B. Option C
                                  C. Option E
                                  D. Option D
                                  E. Option A


                                  Solutions:

                                  Question 1
                                  Answer: A,B,D
                                  Question 2
                                  Answer: C
                                  Question 3
                                  Answer: C
                                  Question 4
                                  Answer: D
                                  Question 5
                                  Answer: E

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