Microsoft 070-272 : Supporting Users and Troubleshooting Desktop Applications

  • Exam Code: 070-272
  • Exam Name: Supporting Users and Troubleshooting Desktop Applications
  • Updated: Jul 31, 2026   Q&As: 100 Questions and Answers

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Microsoft 070-272 Exam Syllabus Topics:
SectionWeightObjectives
Topic 1: Configuring and Troubleshooting Application Connectivity20%- Resolve LAN and remote access connectivity
- Troubleshoot firewall and security blocking connectivity
- Resolve issues with locally connected devices
- Diagnose name resolution problems
- Troubleshoot network adapter and TCP/IP configuration
Topic 2: Resolving Application Customization Issues20%- Troubleshoot Office application customization
- Troubleshoot Internet Explorer customization
- Troubleshoot Outlook Express customization
- Troubleshoot OS configuration for application support
Topic 3: Configuring and Troubleshooting Application Security15%- Troubleshoot application access control
- Configure Windows Firewall for applications
- Manage updates and antivirus protection
- Manage file and folder permissions
Topic 4: Resolving Usability Issues20%- Resolve Internet Explorer usability issues
- Resolve Office application usability problems
- Resolve Outlook Express usability issues
- Resolve OS-related usability problems
Topic 5: Configuring and Troubleshooting Applications25%- Configure and troubleshoot Internet Explorer
- Configure and troubleshoot Microsoft Office applications
- Configure operating system settings to support applications
- Configure and troubleshoot Outlook Express

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