WGU Principles-of-Management : Principles of Management at Western Governors University(IAC1)

  • Exam Code: Principles-of-Management
  • Exam Name: Principles of Management at Western Governors University(IAC1)
  • Updated: Sep 18, 2026   Q&As: 50 Questions and Answers

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WGU Principles-of-Management Exam Syllabus Topics:
SectionObjectives
Human Resource Management- Motivation and Behavior
  • 1. Organizational behavior
  • 2. Employee engagement
  • 3. Workplace diversity
  • 4. Motivation theories
- Workforce Management
  • 1. Employee retention
  • 2. Recruitment and selection
  • 3. Training and development
  • 4. Performance management
Operations and Quality Management- Operations Management
  • 1. Supply chain concepts
  • 2. Resource management
  • 3. Value chain management
  • 4. Process improvement
- Quality Management
  • 1. Quality control tools
  • 2. Total Quality Management
  • 3. Continuous improvement
  • 4. Customer satisfaction
Business Ethics and Corporate Responsibility- Ethical Management
  • 1. Business ethics
  • 2. Ethical decision making
  • 3. Compliance programs
- Corporate Responsibility
  • 1. Sustainability considerations
  • 2. Stakeholder management
  • 3. Corporate social responsibility
Leadership and Management- Communication and Teamwork
  • 1. Collaboration techniques
  • 2. Conflict management
  • 3. Team development
  • 4. Organizational communication
- Leadership Concepts
  • 1. Decision-making processes
  • 2. Managerial roles
  • 3. Leadership styles
  • 4. Leadership theories
Strategic Planning and Management- Strategic Vision, Mission, and Goals
  • 1. Mission statements
  • 2. Strategic vision
  • 3. Organizational goals
- Strategic Planning Process
  • 1. Strategy implementation
  • 2. Environmental analysis
  • 3. SWOT analysis
  • 4. Strategy formulation
Organizational Structure and Design- Organizational Fundamentals
  • 1. Span of control
  • 2. Centralization and decentralization
  • 3. Organizational hierarchy
  • 4. Departmentalization
- Organizational Models
  • 1. Network organizations
  • 2. Divisional structures
  • 3. Matrix organizations
  • 4. Functional structures
WGU Principles of Management at Western Governors University(IAC1) Sample Questions:
Question #1

A company believes that their manufacturing processes can be measured, analyzed, improved, and controlled.
They have the commitment of the entire organization, particularly top management, to initiate a quality control process. The company has decided to produce output of their product at or below a particular defect level with the goal of improving all of their processes to that level of quality or better.
Which quality process is the company using?
Choose 1 answer

  • A. Customer relationship management
  • B. Reengineering
  • C. Six Sigma
  • D. ISO 9000
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #2

The manager of a corporation provided training and other resources needed by employees to carry out change and perform their jobs under new rules being implemented. Which approach to change was the manager using in this situation? Choose 1 answer

  • A. Facilitation and support
  • B. Negotiation and reward
  • C. Education and communication
  • D. Participation and involvement
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #3

An employee of a company is working to start a separate division. This project is out of the employee's normal duties and has not been assigned by the supervisor. However, the supervisor encourages this informal project.
Which intrapreneurship activity describes this project?
Choose 1 answer

  • A. Opportunity obsession
  • B. Bootlegging
  • C. Motivation to excel
  • D. Skunkworks
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #4

Which stage ofthe conflict process is considered a distinct stage because of its importance in intervening between perceptions or emotions and overt behavior? Choose 1 answer

  • A. Intentions
  • B. Opposition
  • C. Outcomes
  • D. Cognition
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #5

A manager must choose between two qualified candidates for a promotion and must consider equal employment opportunity law. Which characteristics may the manager use to make the decision? Choose 1 answer

  • A. Fitness level
  • B. Disability status
  • C. Religion
  • D. Age
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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