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EXIN ITIL 4 Foundation Sample Questions:

1. Which practice involves the management of vulnerabilities that were not identified before the service went live?

A) Change control
B) Service request management
C) Problem management
D) Service level management

2. Which statement about service offerings is CORRECT?

A) Each service should be described to consumers as a single service offering
B) Service offerings include the transfer of goods from the consumer to the provider
C) The same product can be used as a basis for more than one service offering
D) Service offerings describe how providers and consumers cooperate to co-create value

3. Which practice has a purpose that includes maximizing the number of successful additions, modifications, or removals of anything that could have an effect on a service?

A) Incident management
B) Service request management
C) Service desk
D) Change enablement

4. Which dimension considers the application of artificial intelligence to service management?

A) Information and technology
B) Organizations and people
C) Value streams and processes
D) Partners and suppliers

5. Which statement about the 'continual improvement' practice is CORRECT?

A) Training should be provided to those involved in continual improvement
B) A single continual improvement register should be maintained by senior management
C) Continual improvement participation should be limited to a small dedicated team
D) It is the role of senior management to authorize improvement initiatives

Solutions: