Salesforce FS-Con-101 : Salesforce Certified Field Service Consultant

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement

A) Work Types
B) Entitlement Templates
C) Entitlements
D) Work Order Record Types

2. Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?

A) Define a Visualforce page that creates a new Work Order record.
B) Define a Quick Action that creates a new Service Appointment record.
C) Define a Quick Action that creates a new Work Order record.
D) Define a Visualforce page that creates a newService Appointment record.

3. Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers

A) Set the Number of Services to Drip Feed on the Service Territory.
B) Enable Drip Feed Dispatching in Field Service Settings.
C) Enable Sharing of Dispatched Service Appointments.
D) Set the Service Appointment to Dispatch in Field Service Settings.

4. Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.
Which configuration steps should 8 Conzultant take to meet this requirement?

A) Create a Report Chart that summarizes wk Order Line Items andadd 2 link to the Service Appointment layout.
B) Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician's profile.
C) Create a custom Lightning Component that displays Work Order progress and deployit to Technicians through the Salesforce Field Service mobile app.
D) Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.

5. Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?

A) Service Appointments and Service Appointment Line Items
B) Work Orders with Service Appointments
C) Work Orders with Work Order Line Items
D) Work Orders with Products Consumed

Solutions: