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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Managing Scheduling and Dispatch | 28% | - Determine the appropriate optimization rules and service objectives for a scenario - Given a scenario, determine the appropriate dispatch and scheduling settings - Explain the difference between global, local, and emergency scheduling - Explain the usage of complex work and work capacity - Demonstrate how to use the dispatcher console |
| Topic 2: Asset and Maintenance Management | 5% | - Given a scenario, determine the appropriate asset management setup - Explain how maintenance plans and maintenance rules are used |
| Topic 3: Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Topic 4: Managing Resources | 16% | - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Demonstrate how to use time off to manage resource availability - Explain the relationships between service territories, operating hours, and shifts |
| Topic 5: Field Service Mobile App | 10% | - Demonstrate how to configure offline data and push notifications - Explain how to use the Field Service mobile app to perform field service tasks - Given a scenario, determine the appropriate configuration for the Field Service mobile app |
| Topic 6: Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Topic 7: Managing Work Orders | 23% | - Given a scenario, configure work order processes, parameters, and field settings - Apply the appropriate product and price book configurations for a scenario - Explain the work order lifecycle and applicable statuses - Distinguish between work order line item types and their usage |
| Topic 8: Inventory and Order Management | 10% | - Distinguish between product items, product item transactions, and product requests - Given a scenario, determine the appropriate settings for product item tracking - Explain the inventory and order management process |
Universal Containers wants to track the work that is performed on the customer's Install base.
Which object relationship should the Consultant utilize to meet this requirement?
Correct Answer: A 🗳️
Explanation: Only visible for DumpsTests members. You can sign-up / login (it's free).
AW Computing technicians use the field service mobile application exclusively since They are always in the field. Due to frequent schedule changes, the technician should Only see one job at a time on the app.
How should the field service administrator ensure this requirement is met?
Correct Answer: C 🗳️
Explanation: Only visible for DumpsTests members. You can sign-up / login (it's free).
The service director at Ursa Major Solar would like to understand the effect thatService objectives have on the assignment of service appointments to serviceResources.
Where can the director view service objective scores for potential appointment timeSlots?
Correct Answer: B 🗳️
Explanation: Only visible for DumpsTests members. You can sign-up / login (it's free).
Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers
Correct Answer: B,C 🗳️
Explanation: Only visible for DumpsTests members. You can sign-up / login (it's free).
The Org-Wide Default sharing for a Service Appointment is set to Private.If the Service Appointment is cancelled, which users will have visibility to the record?
Correct Answer: D 🗳️
Explanation: Only visible for DumpsTests members. You can sign-up / login (it's free).
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