SAP C_C4HFSM_91 : SAP Certified Application Associate - SAP Field Service Management 19Q1

  • Exam Code: C_C4HFSM_91
  • Exam Name: SAP Certified Application Associate - SAP Field Service Management 19Q1
  • Updated: Sep 25, 2026   Q&As: 88 Questions and Answers

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SAP C_C4HFSM_91 Exam Syllabus Topics:
SectionObjectives
Topic 1: Field Service Management Overview- SAP Field Service Management concepts and architecture
- Core business processes in field service
Topic 2: Planning and Dispatching- Dispatching and workforce optimization
- Resource planning and scheduling
Topic 3: Integration and Configuration- Integration with SAP S/4HANA and C/4HANA components
- System configuration and setup basics
Topic 4: Analytics and Service Performance- Reporting and KPIs in field service
- Service optimization and insights
Topic 5: Mobile Field Execution- Service order execution and reporting
- Mobile app usage and technician workflows
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Question #1

Which statements are correct in regards of approvals inside Workforce Management. Choose Three correct answers.

  • A. By assigning permission for approval, all relevant objects appear on the Journal ready for action
  • B. Business rules are necessary for activating the approval necessity in a company
  • C. It is possible to change amount/quantity of efforts prior to approval
  • D. Purchase orders are approved when all materials are approved
Reveal Solution  Discussion  0

Correct Answer: A,B,C  🗳️

Question #2

Which of the following steps can you perform in the planning board as a dispatcher? Choose Two correct answers.

  • A. Define core hours.
  • B. Create technician skills
  • C. Enter materials used
  • D. Release assignments
Reveal Solution  Discussion  0

Correct Answer: A,D  🗳️

Question #3

You are a field service technician using an iOS device and you have just completed a repair. How can you check the travel time to the next repair location address? Choose the correct answer.

  • A. Click on the navigation icon within the home page.
  • B. Click on the navigation icon within the equipment
  • C. Click on the navigation icon within the activity
  • D. Click on the navigation icon within the service call
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

What are some of the SAP Field Service Management Crowd Service capabilities? Choose Three correct answers.

  • A. Crowd workers can reschedule assignments within a set time frame
  • B. Intelligent scheduling to determine the best qualified technician
  • C. Automatic determination of activity effort and materials consumed
  • D. Crowd workers can accept or reject assignments within a set time frame
  • E. Configurable onboarding platform to invite partners
Reveal Solution  Discussion  0

Correct Answer: B,D,E  🗳️

Question #5

Which of the following elements can be used in smart forms? Choose Three correct answers.

  • A. Text input, Description, Picker, Status
  • B. Text input, Picker, Series, Attachment
  • C. Text input, Picker, Status, Series
  • D. Picker, Status, Series, Number Input
  • E. Text input, Status, Series, Formula
Reveal Solution  Discussion  0

Correct Answer: B,C,D  🗳️

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