SAP C_C4C14_1811 : SAP Certified Application Associate - SAP Service Cloud 1811

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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What can you use to control user privilages in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Work center view
B) Business role
C) Code list restrictions
D) Business user
E) Business configuration

2. What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this questions.

A) To restore system default settings
B) To scope the system
C) To create business users
D) To assign accounts to business users

3. How does the integration of SAP JAM with SAP Cloud for Customer benefit service agents? Note: There are
2 correct answers to this question.

A) They can edit Knowledge Base articles in the agent workspace
B) They can view Knowledge Base group updates in the Feed pane
C) They can attach Knowledge Base articles to tickets
D) They can create a ticket directly from SAP JAM

4. What can you use to hide a single value of Q Key user tool (KUT)

A) Code lists restrictions
B) Personalization
C) Access rights
D) value field?

5. Where can you enable a business function if a work center is NOT listed in the access rights of a business user?

A) Scoping
B) Fine tuning
C) Administrator
D) Application and user management

Solutions: