ServiceNow CIS-CSM日本語 : ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版)
- Exam Code: CIS-CSM日本語
- Exam Name: ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版)
- Updated: Sep 22, 2026 Q&As: 261 Questions and Answers
About ServiceNow CIS-CSM日本語 Exam
Certification is self-improvement with proof attached. DumpsTests powers your 2026 push with the ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) practice set — 261 practice questions, three formats, 365 days of free updates.
ServiceNow CIS-CSM日本語 Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Customer Service Management |
| Exam Number: | CIS-CSM |
| Related Certifications: | ServiceNow Certified System Administrator (CSA) Customer Service Management Implementation |
| Exam Price: | USD $450 |
| Exam Format: | Multiple Choice, Multiple Select |
| Available Languages: | Japanese, English |
| Exam Duration: | 90 minutes |
| Passing Score: | Pass or Fail |
| Certificate Validity Period: | Requires renewal through ServiceNow delta exams each release cycle |
| Real Exam Qty: | 60 |
| Sample Questions: |  |
| Exam Way: | Online proctored exam or onsite testing through Pearson VUE |
| Pre Condition: | ServiceNow recommends completing Customer Service Management Fundamentals and Customer Service Management Implementation training. ServiceNow Certified System Administrator (CSA) knowledge is highly recommended. |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-customer-service-management |
ServiceNow CIS-CSM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| CSM Configuration | 38% | - Case Types
|
| CSM Foundational Data Model | 27% | - Product Models
|
| CSM Best Practices and Knowledge Management | 10% | - Knowledge Management
|
| CSM Workspace, Portals, Service Catalog, Analytics, and Reporting | 8% | - Special Handling Notes, SLAs, and Targeted Communications
|
| Case Management | 17% | - Major Issue Management
|
Your ServiceNow CIS-CSM日本語 Questions, Answered
The ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) blueprint divides into 5 domains — including Case Management (17%), CSM Workspace, Portals, Service Catalog, Analytics, and Reporting (8%), CSM Best Practices and Knowledge Management (10%). Those weights tell you where the points live; plan revision time in the same proportions. The full subtopic list appears above.
ServiceNow recommends completing Customer Service Management Fundamentals and Customer Service Management Implementation training. ServiceNow Certified System Administrator (CSA) knowledge is highly recommended. Eligibility rules change occasionally, so confirm them on the official page (official CIS-CSM日本語 exam page) before booking.
Yes — the free ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) demo at DumpsTests shows real questions and answers before you pay. Every purchase includes 365 days of free updates, renewable later at 50% off.
The official format: 90 minutes, 60 questions. That ratio is the real challenge, so practice pacing — time-box each question, mark the stubborn ones, and run full simulations in the DumpsTests PC test engine until the clock stops being scary.
The ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) is ServiceNow's official exam for the CIS-Customer Service Management credential (Specialist level). In the job market it works as portable proof of skill — more interviews, better offers. It pairs naturally with ServiceNow Certified System Administrator (CSA), Customer Service Management Implementation.
Two promises. Delivery: payment triggers an automatic email within a minute — instant download, unlimited devices, 24/7 help if nothing arrives within 2 hours. Refund: take the corresponding CIS-CSM日本語 exam within 60 days of purchase, and if you fail, send a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam for a full refund, processed within 7 days. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. Prefer a swap? Exchange for two equal-value products free.
USD $450 per attempt; Pass or Fail to pass. Since a retake bills the full fee again, rehearse with the 261 practice questions from DumpsTests until your mock scores clear the bar with room to spare.
ServiceNow Certified Implementation Specialist - Customer Service Management Exam (CIS-CSM日本語版) Sample Questions:
アカウント関係レコードには何が含まれますか?
3つの回答を選択してください
- A. 主な連絡先
- B. ターゲットアカウント
- C. ソースアカウント
- D. 親子関係のレコード
- E. この関係レコードの基となるアカウント関係タイプ
Correct Answer: A,C,E 🗳️
顧客向けにインストールまたはプロビジョニングされた製品インスタンスを表すエンティティはどれですか?
- A. サービス契約
- B. インストールベースアイテム
- C. 契約
- D. 販売された商品
Correct Answer: B 🗳️
CSMデモデータプラグインがインストールされている場合、本番環境へのリリースパスの一部として使用されるインスタンスを準備する2つのオプションはどれですか。 （2つ選択してください。）
- A. 有効なインスタンスからこのインスタンスにクローンバックします
- B. インスタンスをZbootします
- C. ケースインターセプターを無効にする
- D. HIリクエストを介してデモデータを削除します
Correct Answer: A,D 🗳️
Explanation: Only visible for DumpsTests members. You can sign-up / login (it's free).
次のロールのうち、連絡先とアカウントの間の関係を作成する権限を持っているのはどれですか? (2つお選びください。)
- A. 管理者
- B. sn_customerservice.partner_admin
- C. sn_customerservice_agent
- D. sn_customerservice.customer_admm
- E. sn_customerservice_manager
Correct Answer: A,E 🗳️
ACME Corporationは、Twitterを通じて顧客をサポートするためにServiceNowCSMを使用したいと考えています。顧客のTwitterプロファイルの詳細を保存するためにACMEに推奨するCSMエンティティはどれですか？
- A. 消費者
- B. サポートされていません
- C. ソーシャルプロファイル
- D. アカウント
- E. 人事ファイル
Correct Answer: C 🗳️
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