IBM C9020-971 : IBM Enterprise Storage Technical Support

  • Exam Code: C9020-971
  • Exam Name: IBM Enterprise Storage Technical Support
  • Updated: Sep 13, 2026   Q&As: 55 Questions and Answers

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IBM C9020-971 Exam Syllabus Topics:
SectionObjectives
Topic 1: SAN and Networked Storage- Zoning, masking, and connectivity
- iSCSI and IP-based storage networking
- Fibre Channel SAN concepts
Topic 2: Storage Fundamentals- RAID concepts and data protection mechanisms
- Basic storage concepts (block, file, object)
- Storage architectures and tiers
Topic 3: IBM Storage Solutions Overview- Enterprise storage system components
- IBM storage product portfolio overview
Topic 4: Data Protection and Availability- Replication technologies
- High availability and disaster recovery
- Backup and restore concepts
Topic 5: Storage Administration and Management- Volume provisioning and configuration
- Storage monitoring and performance management
- Capacity planning and optimization
Topic 6: Troubleshooting and Support- Performance troubleshooting
- Common storage issues and diagnostics
- Log analysis and problem determination
IBM Enterprise Storage Technical Support Sample Questions:
Question #1

Which storage solution should you propose to a customer with a large VMware environment and one IBM System z?

  • A. SONAS
  • B. Storwize V7000 Unified
  • C. XIV
  • D. DS88870
Answer: B

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Question #2

A customer has existing fiber attached storage that has reached the end of life. The customer wants a scalable solution that is easy to manage and integrates with VMware. The customer has a preference for an XIV based solution, but is concerned about migrating the existing data and boot volumes.
Which explanation best addresses the customer's concern?

  • A. Thin provisioning on the XIV will reduce the necessary capacity of the XIV.
  • B. XIV has a built in capability to copy the existing data.
  • C. XIV has both a vCenter and VAAI plug in.
  • D. An IBM Spectrum Control must be included so that the existing storage can be virtualized and moved to the XIV.
Answer: D

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Question #3

How many ports from a full 15 module XIV Storage System are recommended initially to connect to an IBM Spectrum Virtualize Controller?

  • A. 12
  • B. 24
  • C. 8
  • D. 16
Answer: B
Question #4

Which type of business continuity does a customer provide who makes nightly flash copies
at the primary data center?

  • A. Disaster Recovery
  • B. Global Mirror
  • C. Backup Strategy
  • D. Continuous data protection
Answer: C
Question #5

A customer has asked about the RAID architecture of IBM Spectrum Scale.
Which two advantages of declustered RAID should you highlight to the customer? (Choose two.)

  • A. More predictable performance
  • B. Faster rebuild of data on failed drives
  • C. Dedicated spare drives
  • D. Load on drives is increased during array rebuild
  • E. Uses a subset of drives to rebuild data
Answer: B,D

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