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SAP C-TCRM20-73 : SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3
- Exam Code: C-TCRM20-73
- Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3
- Updated: Jul 18, 2026 Q&As: 145 Questions and Answers
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SAP CRM Certification Exam Details:
| Schedule Exam | SAP Training OR Pearson VUE |
| Number of Questions | 80 |
| Reference Books | TCRM10, TCRM20 |
| Exam Code | C_TCRM20_73 |
| Passing Score | C_TCRM20_73 - 63% |
| Exam Price | $550 (USD) |
| Sample Questions | SAP CRM Certification Sample Questions |
| Level | Associate |
| Exam Name | SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP3 |
| Duration | 180 mins |
SAP CRM Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books | Weighting |
|---|---|---|
| SAP CRM Master Data | Describe Business partners, organizational management and product master TCRM10 OR CR100 | > 12% |
| CRM Middleware | Describe CRM Middleware, Data Exchange with R/3 Backend TCRM20 OR CR500 | 8% - 12% |
| SAP CRM Technology & Integration | Describe SAP CRM Solution - Foundation & Architecture, SAP NetWeaver Fundamentals TCRM10 OR SAPCRM, CR100 | > 12% |
| SAP CRM Interaction Channels | Describe SAP CRM Channel Management, SAP CRM Field Applications and SAP CRM Interaction Center TCRM10 OR SAPCRM | > 12% |
| SAP CRM Transactional Processing | Describe Activity management and transactional processing TCRM20 OR CR100 | 8% - 12% |
| SAP CRM Business Scenarios | Describe SAP CRM Marketing, SAP CRM Sales, SAP CRM Service and SAP CRM Analytics. TCRM10 OR SAPCRM | 8% - 12% |
| SAP CRM Basic Functions | Describe CRM Billing, partner processing, actions and pricing fundamentals TCRM20 OR CR100 | > 12% |
| CRM User Interface | Describe CRM user interface TCRM20 OR CR580 | > 12% |
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SAP C-TCRM20-73 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| CRM Basic Functions | 12% | - Master Data Fundamentals
|
| CRM WebClient UI Framework | 12% | - User Interface Fundamentals
|
| Sales Process | 15% | - Sales Cycle Management
|
| CRM Technology and Architecture | 10% | - Technical Foundations
|
| Analytics and Reporting | 8% | - Business Analytics
|
| CRM Middleware and Data Exchange | 10% | - Integration Fundamentals
|
| Marketing Process | 10% | - Marketing Fundamentals
|
| Service Process | 15% | - Service Management
|
| Interaction Center | 8% | - Customer Interaction Handling
|
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