SAP C-C4C14-1811 : SAP Certified Application Associate - SAP Service Cloud 1811

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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You release an invoicing-relevant item with processing type Part Consumption from Technician Stock from an SAP Cloud for Customer work ticket to SAP ERP Where are the quantity fields used? Note: There are 2 correct answers to this question.

A) The target quantity is used in the billing request item
B) The actual quantity is used in the goods movement
C) The actual quantity is used in the billing request item
D) The target quantity is used in the goods movement

2. Which of the following data formats is used for authentication in SAP Employee Central Service Center?

A) SAML
B) SPNEGO
C) X 509
D) OpenlD2.0

3. In SAP Cloud for Customer (C4C), What information is updated when the C4C contract is successfully replicated to SAP ERP? Note: There are 2 correct answers to this question.

A) status
B) Total price
C) External ID
D) Transfer status

4. Which of the following functions are provided by the SAP add-in for Microsoft Excel? Note: There are 2 correct answers to this question.

A) Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheets
B) Publish microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer
C) Upload to Microsoft Outlook add-in from Microsoft Excel add-in
D) Upload Microsoft Excel workbooks to SAP Cloud for Customer

5. How can you prevent users from adding an installed base within a ticket?

A) Keep the installed base status as in Preparation
B) Add a new inactive item to the structure of the installed base
C) Use an action to block the installed base if it is active
D) Download the installed base for offline editing

Solutions: