Avaya 33160X : Avaya Workforce Engagement Support Certified Exam

  • Exam Code: 33160X
  • Exam Name: Avaya Workforce Engagement Support Certified Exam
  • Updated: Sep 10, 2026   Q&As: 71 Questions and Answers

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Avaya 33160X Exam Syllabus Topics:
SectionObjectives
Topic 1: Workforce Optimization and Analytics- Reporting and analytics
  • 1. Data interpretation for operational improvement
    • 2. Standard reports and dashboards
      - Workforce scheduling and forecasting concepts
      • 1. Workload forecasting and staffing alignment
        • 2. Basic scheduling principles in WEM
          Topic 2: Avaya Workforce Engagement Overview- Core concepts of Workforce Engagement (WEM) solutions
          • 1. Purpose and business value of workforce engagement systems
            • 2. Key components of Avaya Workforce Engagement portfolio
              - System architecture and deployment concepts
              • 1. Integration with Avaya Experience Platform and contact center systems
                • 2. High-level architecture of Avaya WEM solutions
                  Topic 3: Recording and Quality Management- Call recording configuration and management
                  • 1. Recording troubleshooting fundamentals
                    • 2. Recording policies and storage handling
                      - Quality management workflows
                      • 1. Quality assurance processes and reporting
                        • 2. Evaluation forms and scoring mechanisms
                          Topic 4: Administration and Support- Troubleshooting and support
                          • 1. Basic diagnostic and resolution approaches
                            • 2. Common issues in Workforce Engagement systems
                              - System administration tasks
                              • 1. Basic configuration and maintenance operations
                                • 2. User roles and permissions management
                                  Avaya Workforce Engagement Support Certified Sample Questions:
                                  Question #1

                                  A technician needs to verify the license applied in Framework for an Avaya Contact Recorder Advanced (ACRA) To enable Trusted License, which feature must be checked under License Management?

                                  • A. ACRA
                                  • B. AWFO
                                  • C. Back Office - Item Tracking
                                  • D. Enable Named Employees Unit of Measure
                                  • E. Avaya
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

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                                  Question #2

                                  Which three statements about the Framework platform are true? (Choose three)

                                  • A. The platform is HW independent.
                                  • B. The platform is Windows OS independent
                                  • C. Requires a locally installed instance of Microsoft SQL.
                                  • D. It can be installed with another platform on the same hardware.
                                  • E. It is a predefined set of Server Roles that are deployed together on the same machine.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,D,E  🗳️

                                  Explanation: Only visible for DumpsTests members. You can sign-up / login (it's free).

                                  Question #3

                                  Which two statements about Enterprise Manager (EM) features are true? (Choose two)

                                  • A. It allows application-level functionality configuration
                                  • B. User access is through the system Management desktop applications
                                  • C. It is browser-based interface
                                  • D. It eliminates duplicate configuration if shares data
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A,C  🗳️

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                                  Question #4

                                  When using the capture status tool for troubleshooting, what kind of information is collected?

                                  • A. Summary of all recorded lines
                                  • B. Information on adapters, data sources, recording rules, recorders, and real time monitors.
                                  • C. Details for audio and screen capture, channels, extensions, and workstations
                                  • D. Summary of thresholds for CPU usage, memory, recordings, and lag time
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

                                  Explanation: Only visible for DumpsTests members. You can sign-up / login (it's free).

                                  Question #5

                                  A technician is configuring the recorder Integration Service in Recorder Manager to allow the recorder to communicate with the switch Which statement is true about CTI adapter?

                                  • A. CTI adapter is not necessary for Integration Service
                                  • B. There is just one CTI adapter per system
                                  • C. CTI adapter is required to receive call signalling and meta data from the
                                  • D. There is just one CTI adapter per data source
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

                                  Explanation: Only visible for DumpsTests members. You can sign-up / login (it's free).

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