Avaya 3000.3 : Avaya Small and Medium Enterprise (SME) Communications Solutions Exam

  • Exam Code: 3000.3
  • Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
  • Updated: Sep 14, 2026   Q&As: 59 Questions and Answers

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Avaya 3000.3 Exam Syllabus Topics:
SectionObjectives
Topic 1: SME Solution Design- Designing Avaya SME communication solutions
  • 1. Plan system architecture and capacity
  • 2. Select appropriate IP Office platform
  • 3. Design multi-site solutions
Topic 2: IP Office Hardware- Hardware components and interfaces
  • 1. Control units and expansion modules
  • 2. Interface card selection
  • 3. Digital, analog, and IP endpoint support
Topic 3: Customer Requirements Analysis- Business and technical requirements gathering
  • 1. Determine scalability and application needs
  • 2. Assess existing voice and data infrastructure
  • 3. Identify customer communication requirements
Topic 4: System Installation and Configuration- Deployment and administration
  • 1. Licensing and feature activation
  • 2. User and extension administration
  • 3. Initial system configuration
Topic 5: Networking and Call Routing- Voice networking configuration
  • 1. Bandwidth and voice compression considerations
  • 2. Trunk selection and routing
  • 3. Small Community Network (SCN) implementation
Topic 6: Maintenance and Troubleshooting- Operational support and diagnostics
  • 1. Verify system performance
  • 2. Identify and resolve common faults
  • 3. Perform ongoing maintenance tasks
Topic 7: Applications and Messaging- Communication applications deployment
  • 1. Auto attendant configuration
  • 2. Conferencing and messaging services
  • 3. VoiceMail Pro features
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
Question #1

After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?

  • A. The 5420 DS is corrupted and must be replaced
  • B. If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.
  • C. Start the IP Office Manager application.
  • D. The 5430 DS is no longer supported.
  • E. The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

A customer has an IP500 and wants to install 28 IP hard telephones and 20 Digital telephones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. You have gathered the latest configuration, data/time of failure, and incoming caller information. What other information should you gather to troubleshoot this issue?

  • A. system status snapshot and Debug view set to level 9 high trace and Voicemail call flow database
  • B. system status snapshot and Debug view set to level 5 Information trace and Voicemial call flow darabase
  • C. system monitor trace with ISDN data and Debug view set to level 9 high trace and Voicemail call flow database
  • D. system monitor trace with ISDN data and Debug view set to level 5 Information trace and Voicemial call flow darabase
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

Which item must be completed for an IP Office user to be counted in CCR as an agent?

  • A. CCR Agent Must be checked on the user's Supervisor tab.
  • B. force Account Code must be checked on the user's Supervisor tab.
  • C. User must be a member of a hunt group.
  • D. User must be defined as an agent in one-X Portal.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

Which line must be added to the 46vpnsetting.txt file to inform 4600 Series VPN remote telephones to use IP Office licensing?

  • A. SET PHNIC 011
  • B. SET SMBLIC 1
  • C. SET LIC 1
  • D. SET AUTH 0
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #5

A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.

  • A. Enable Forced Account Code on the Incoming Call Rout created for the client CLI.
  • B. Add the ClI information to the Account Code.
  • C. Add the Client CLI information to the Incoming Call Route.
  • D. Enable CLI tracking
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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